Google has several verification methods for users who lose access to their accounts. Follow these steps to recover a locked Google or Gmail account.
A Google/Gmail account is home to vital digital information that most users can’t afford to lose. In cases where a user is locked out of their account, getting the access back is a tricky task. There are a few reasons why a user might be unable to log into their Google account. They might have forgotten the account password or been the victim of a hacker. In these instances, Google provides various solutions to get an account back, but they can be hit and miss if recovery methods are not set up in advance.
Google provides the option to add a recovery email address and phone number that will be associated with an account. The recovery email address can be someone else’s email or even one from a different service provider. In the Security section of a Google account, users will be able to view their listed recovery methods, as well as any security questions they may have entered in the past. It’s advisable to keep a note of these details since this information will be required during the account recovery process.
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Provided a user has enabled the recovery methods listed above, they can attempt to recover their Google account using the official instructions provided. Users will first need to go to the Google account recovery page and enter their email address. They will then need to complete several layers of verification, including entering a previously used password, verification codes from their recovery email address and phone number, and answering security questions, among others. If the user enters the various details correctly, they are likely to gain access to their account within a few days, although in some cases it can take up to a few weeks.
Other Ways To Recover A Google Account
If the recovery process doesn’t work the first time, Google has a few suggestions. If a user knows the answer to a security question but doesn’t guess it correctly, Google suggests entering a variation of the answer. For example, they can try entering “NY” instead of “New York.” In the event a user is asked to enter an old Google password, it’s advisable to enter the most recent one they may recall. Finally, Google recommends trying to recover the account using a familiar device or location. This means using the same phone, tablet, or laptop that the Google account was signed into previously or using the same browser and signing in from a frequently-used location like home or work.
All of the recovery methods mentioned above apply mainly to free Google/Gmail accounts. If a user has a Google One subscription, recovery is a much simpler process. Google One is a paid service that lets users purchase extra storage. The paid storage covers all Google services associated with that account, including Gmail, Photos, and Google Drive, making it ideal for cloud backups of important files. As part of Google One benefits, subscribers get access to dedicated customer service via phone, email, or chat. If a Google One subscriber is locked out of their account, they can contact support for assistance with getting back in.
Source: Google 1, 2
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About The Author
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Ketaki is a Tech Editor for Screen Rant based in Bangalore, India. She’s been writing on tech since 2009, and has worked for major print and digital media publications over the years. She loves smartphones, smart home devices and wearables, and is always up for testing the latest gadget or app. When she isn’t working, you’ll probably find her reading fantasy fiction on her Kindle.
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